Privacy Policy

Information We May Collect

Depending on how you interact with Built for Adventure, we may collect information such as:

• your name;
• email address;
• telephone number;
• delivery and billing details;
• information relating to orders and purchases;
• messages or enquiries you send us;
• newsletter or marketing preferences;
• photographs, videos, stories or other content you voluntarily submit;
• competition or promotion entries; and
• technical information associated with use of our website.

We only collect information reasonably connected with operating Built for Adventure and providing our website, shop, content and communications.

Online Purchases and Payments

When you purchase merchandise, we collect information needed to process and fulfil your order.

Payments may be handled by third-party providers that collect and process payment information under their own terms and privacy practices. We may receive transaction status and limited payment details needed to manage orders, refunds and fraud checks. The payment information available to us will depend on the selected checkout and payment system.

Website Analytics, Cookies and Similar Technologies

Our website may use cookies, analytics tools, pixels and similar technologies.

These technologies can help us understand how people use the website, measure the performance of our content and marketing, improve the website and provide more relevant communications or advertising.

Information collected through these technologies may include device information, browser information, approximate location information, pages visited, referring websites and interactions with our website.

You may be able to control some cookies through your browser or device settings. Blocking cookies can affect website features. Where the website offers cookie or advertising controls, you can also use those controls.

How We Use Personal Information

We may use personal information to:

• process and deliver orders;
• respond to enquiries;
• manage returns and exchanges;
• provide website features and services;
• send newsletters or updates where you have subscribed;
• administer competitions or promotions;
• feature community-submitted content where permission has been provided;
• understand and improve our website, products and content;
• maintain the security of our website;
• comply with legal obligations; and
• operate and develop Built for Adventure.

Email and Marketing Communications

If you subscribe to Built for Adventure emails or otherwise agree to receive marketing communications, we may send you news, guides, product updates, offers and other Built for Adventure content.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication or by contacting us.

We will action marketing unsubscribe requests within five working days. We may still send non-marketing messages needed to administer an order or respond to an enquiry.

Sharing Information

We may share information with service providers where reasonably necessary to operate our business.

These may include website hosting providers, e-commerce platforms, payment processors, email providers, analytics services, marketing platforms, delivery and logistics providers and professional advisers.

We may also disclose information where required or authorised by law.

We do not sell your personal information as a standalone product to third parties.

Overseas Service Providers

Some hosting, analytics, email, e-commerce and other providers may store or process personal information outside Australia. The locations depend on the providers and systems used. We will update this policy to identify relevant overseas locations, where practicable, once those arrangements are confirmed. Contact us if you want information about the providers handling your personal information.

Keeping Information Secure

We take reasonable steps appropriate to our operations to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No internet-based system can be guaranteed to be completely secure. We keep information for as long as reasonably needed for the purposes described in this policy or to meet legal obligations, then take reasonable steps to delete it or de-identify it.

Access and Correction

You can ask to access personal information we hold about you or request correction of inaccurate or out-of-date information. We may need to verify your identity before acting on a request. If we cannot provide access or make a requested correction, we will explain why, subject to any legal restrictions.

You can choose not to provide personal information, but we may be unable to process an order, respond to a request or provide a feature that needs that information.

Privacy Questions or Concerns

Email builtforadventureaustralia@gmail.com with your question or complaint and enough detail for us to investigate. We will acknowledge your complaint and aim to respond within 30 days. If more time is needed, we will explain the delay and next steps.

If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au where the matter falls within its jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, shop, technology and services evolve.

The latest version will be available on our website.