Shipping & Returns Policy

Shipping

We ship to Australian addresses only. Shipping costs are calculated at checkout based on your order and delivery details and are displayed before payment.

Estimated dispatch and delivery times may be provided on the product page, at checkout or after dispatch. Delivery estimates can be affected by carriers and transport disruptions.

Please check your delivery details carefully. Contact us promptly if an address is wrong or an order is delayed, damaged or missing. We will investigate with the carrier and work with you on an appropriate resolution. Carrier delays do not remove your rights under Australian Consumer Law.

Change-of-Mind Returns

Changed your mind? That is okay. Contact us within 30 days of receiving your order to request a return, provided the item:

• is unused and unworn;
• is in its original condition;
• has original tags attached where applicable; and
• is suitable for resale.

You pay the postage to return a change-of-mind item. Original delivery charges are not refunded for change-of-mind returns. These postage rules do not apply to remedies where Australian Consumer Law requires otherwise.

Email builtforadventureaustralia@gmail.com before returning an item so we can provide the return address and instructions. Once we receive and check an eligible return, we will refund the price paid for the returned goods to the original payment method, unless we agree otherwise. We will confirm the refund and advise of any payment-provider processing time.

The 30-day period applies to requesting a change-of-mind return. We will provide a reasonable timeframe for sending the item back in the return instructions.

Exchanges

Contact us within 30 days of delivery if you want another size or available item. The change-of-mind condition requirements above also apply to exchanges.

Exchanges are subject to stock availability. We must receive and check the original product before sending its replacement. You pay return postage, and additional shipping may apply for the replacement.

We will confirm any price difference and additional shipping cost before proceeding. If your preferred replacement is unavailable, we will offer a suitable alternative for your agreement or an eligible change-of-mind refund.

Sale and Clearance Items

Sale and clearance exchanges are subject to stock availability or a suitable replacement agreed with you. The same condition and postage requirements apply.

Sale and clearance goods remain eligible for the change-of-mind return policy above. A discount does not remove Australian Consumer Law rights for faulty goods or other consumer guarantee failures.

Faulty, Damaged or Incorrect Products

Contact us if an item arrives damaged, is faulty, is not what you ordered or otherwise fails to meet a consumer guarantee. We may assess the goods to understand the problem.

For a major problem, you can choose a refund or replacement, or keep the goods and seek compensation for the reduction in value. You may also be entitled to compensation for reasonably foreseeable loss. For a minor problem, we can provide a free remedy within a reasonable time. Further rights apply if the problem is not resolved within a reasonable time.

We will provide return arrangements for incorrect goods. If a consumer guarantee problem is confirmed, we will reimburse reasonable return costs already paid. Where goods cannot easily be returned because of their size or nature, we will arrange collection at our expense as required by law. Keep receipts for return costs.

The 30-day change-of-mind period, unused condition, tags and resale requirements do not apply to Australian Consumer Law claims. You do not need original packaging to exercise those rights. Nothing in this policy excludes or limits rights under Australian Consumer Law.

How to Request a Return or Exchange

Email:

builtforadventureaustralia@gmail.com

Please include your:

• name;
• order number;
• item you want to return or exchange;
• reason for the return or exchange; and
• a description of the problem and photographs if available.

We'll then provide the relevant return instructions.

For change-of-mind returns, contact us before posting the goods so you have the correct return instructions. We may request reasonable proof of purchase, such as an order confirmation or payment record. Missing photographs do not remove your consumer rights.

Contact

Built for Adventure Pty Ltd
ACN 701 938 187
Email: builtforadventureaustralia@gmail.com